Prices: Net F.O.B. Mesa, AZ USA. All prices are subject to change without notice.
Payment: All sales prepaid cash, money order, cashier or certified check, credit cards and PayPal are acceptable forms of payment. International orders must be paid by credit card or PayPal. All goods remain property of Koch tools LLC (“Koch tools”) until payment is made.
Shipping: All orders are shipped via USPS, UPS or Federal Express. We ship via US Postal Service for military personnel (APO, FPO). We try our best to use the safest, most economical shipping method available. Only when specific instructions are given will the shipping mode be altered. Orders received before midnight are shipped next-day by 8:00AM (Monday – Saturday). Please note that not all services listed may be available for your destination.
For international orders, all applicable duties, taxes, and brokerage fees are the responsibility of the Receiver and will be billed separately by the carrier and/or government agency, not by Koch Tools. All international shipments, including Canada, are assigned a Customs broker by the carrier. Rates and fees for brokerage will vary. Koch Tools is not responsible for any duties, taxes, or brokerage fees assessed by the carrier, broker, foreign government, and/or Customs agent. By agreeing to these Terms and Conditions, you agree to pay any and all shipping charges, duties, tax, and/or brokerage fees.
Returns: We will not accept unauthorized returns. Please contact us whenever there is a need for adjustment. Returned products must be in clean, unused, original condition, packed in the manufacturer’s original packaging, and received at Koch Tools within 30 days of date of sale. No return will be accepted without invoice/sales receipt number or date of sale. We will issue you a return authorization number that must be marked on the return package. Returned items will be inspected before a refund is issued. No COD refunds accepted. NO RETURNS ON USED PRODUCTS!
A 20% restocking fee will be charged/deducted on all returns, regardless of whether the item was ordered in error by telephone or on Koch tools’ web site!
Claims: When a package appears damaged on arrival, state condition of the container over your signature on the receipt. If damage is discovered after opening the container, notify the carrier immediately. We provide good merchandise, properly packaged to the carrier. Claims for damage must be directed to the carrier FIRST, not to Koch Tools.
Ordering: All orders must be placed to Koch Tools, 3435 E Fountain Cir, Mesa AZ 85213. For phone orders, call (480) 588-8565. No collect calls will be accepted. Orders may also be placed online at http://www.KochTools.com.
Limited Warranty: All new products are guaranteed to be first quality merchandise. Defective merchandise must be returned at customer’s expense for replacement. We will replace all defective parts which were purchased new, but cannot accept responsibility for inconvenience or losses occasioned by their use. There is no warranty if products have become defective due to faulty/unintended use or if they have been abused in any way.
All new products will be warranted against manufacturing defects only for 90-days from the date of sale. Customer shall notify Koch Tools within 10 days of discovery of any such defects. We reserve the right to withhold refund until the defective part has been examined and tested. Koch Tools is not responsible for shipping costs on items returned under this limited warranty. Koch Tools is not responsible for labor or damage charges incurred as a result of faulty or defective products.
Limitation of Liability and Indemnity: Customer assumes all liability and risk arising from the ordering, purchase, use or application of any and all products that are purchased from Koch Tools. Koch Tools shall not be liable for any damages to any person or property arising out of or in connection with the use or installation of any products that it sells. Customer agrees to indemnify Koch Tools from any and all claims (including legal fees) arising out of or in connection with the use or installation of the product(s) it purchased from Koch Tools. Koch Tools is not responsible for any damages or claims arising out of a delay in the processing or shipment of any order. By purchasing products from Koch Tools, Customer is acknowledging that it agrees to accept this Limitation of Liability and these Terms and Conditions.
Merchandise: The Customer shall inspect and accept or reject acceptance of the Terms and Conditions of this sale immediately upon the arrival of the shipment, and shall, within three (3) working days after its arrival, give written notice to Koch Tools LLC of any claim that the Terms and Conditions set forth herein are not acceptable. The Customer expressly waives any right the Customer may have to revoke acceptance after such three-day period.
Fraudulent Orders: We will seek to prosecute any and all fraudulent transactions. We use all means necessary to convict including recording of IP addresses. All fraudulent orders will be filed with the IFCC (Internet Fraud Complaint Center).
Applicability: These Terms and Conditions are applicable to all orders placed by the customer, whether online on Koch Tools’ web site or by telephone, including all future orders.
How to Reach Us: You can reach us via email: CustomerService@KochTools.com